AAA Troy

Negative experience: I went into this location, ended up. Wind the wrong location, the girl at the reception desk was so rude, no help As to where the place I was supposed to go to. Just plain rude. Based on that I would never go to that office again. Need training for customer service at that location!

Fantastic experience: Took our passport photos but the post office would have been cheaper.

Negative experience: Very bad experience!! High prices and bad customer service.

Fantastic experience: Denise was very helpful and pleasant with international drivers license, and Malinda had good cruise info.

Negative experience: They have terrible front desk service. I needed an international drivers license and they stopped that service at 5:00 pm even though they close at 5:30pm. I walked in at 5:02 and they can’t help me because their policy is more important than customer service;and I’m a aaa member. Guess which membership I will not be renewing.

Fantastic experience: Very nice people really helpful

Fantastic experience: Front door was logically placed but not according to a shopping mall. They are on the outside corner, outlot. People were all friendly. Surprised not at all crowded. I went for passport photos but this place is full service. Recommend.

Negative experience: Absolute nightmare AAA office reps, especially B.R. My proof of home insurance was not submitted digitally to my home mortgage. Ended up with two home insurances payments! Honestly wish people would take responsibility and realize that most companies require everything digitally not mailed. I am livid and called AAA corporate to try to figure this all out when my individual agent could not assist.

Negative experience: I had a terrible experience with this AAA insurance agent called abul azad. After I was in an accident, I tried calling him over 100 times, but he never answered. I even contacted the office, and they kept making excuses, saying he was “too busy” to take my call. I was left to handle everything on my own, which was incredibly stressful and mentally exhausting. Then, after I finally dealt with the situation myself and decided to cancel my policy, he suddenly called me acting completely clueless and asked if I wanted to renew my policy. When I refused, he kept playing dumb and asking why, as if he had no idea what had happened. This agent is completely unprofessional, unresponsive, and clearly doesn’t care about his customers. If you ever need actual help, don’t expect him to be there for you. Do yourself a favor and take your business elsewhere!

Negative experience: Very unfriendly tall man working in the front. I came in there to ask questions about transportation abroad and I was going to ask about activities and other trips but I didn't get the chance due to his condenseding attitude. He told me it would be a waste of the travel agents time to talk to me and I would not give them enough commission because I already booked the hotel online. I even offered to pay for any fees or for any services and it still was not enough to get some simple questions answered. He said that I'm on my own because I didn't come in to book every aspect of my trip through them at first. You know, if this was a pleasant interaction I may have booked future trips with this agency but I will not do that in the future. This could have been opportunity to build a clientele. This is how you lose future customer with bad service from the get go and a bad attitude. The man in the front is not equipped to work in customer service.

Negative experience: No one answers or returns calls. Closes before closing time.

Negative experience: As soon as I walked in I felt unwelcomed by the gentleman at the desk. He was not friendly as I had asked him about some maps. I knew what maps I had in the past and hope to get some replacements for a road trip. He was short and seemed bother by my requests. I still need another map I discovered after I left, but I won't be going back to this AAA office. I've been here in the past and other family members have mentioned they also have had a negative experience in this office with other employees in other departments. If you are going to hire someone to greet members as they walk in, you should highly consider who is representing not only AAA but this location. As a manager of Retail Operations, this guy would not be at the front. As members we pay a fee to be a part of this association. so please hire people who value us as we pay for you to work there.

Negative experience: Ignored my appointments and emergency service requests for days. Booked me appointments and rescheduled them HOURS earlier and later without any notice. Completely unreliable and totally undermines the AAA promise. Disappointing.

Negative experience: Try to get something taken care of that my mom has been paying for for 5 or 6 years she has no answer for me total rude woman up front she should be fired immediately

Fantastic experience: Full service office for AAA members. Get all insurance questions answered, full AAA Travel services, and of course all the maps you could ever need, if you are so inclined.

Fantastic experience: Got my international driver permits here quickly after I brought in my own passport photos.

Negative experience: Poor service

Fantastic experience: Fast service for getting passport pics. Everyone was nice and pleasant to work with.

Negative experience: I am currently writing this as I wait for my buddy to come bring me a breaker bar. The breaker bar for civics are TINY therefore I cannot break the lugs to put on a spare.I called AAA with my membership info and what not I called at 5:57 and they estimated 7:25 however it is now 9:12 I haven’t canceled the call yet and still as I write nothing from AAA- I’d recommend AAA if you feel like waiting ATLEAST 2x the time they estimate for something simple.

Fantastic experience: Great customer service!

Fantastic experience: Great people to work with. Always answer the phone and willing to assist. Definitely recommend this group!!!

Fantastic experience: Very helpful, we updated our membership and booked a cruise, painless and even fun!!

Fantastic experience: The Staff was very helpful.

Negative experience: I used the online option to schedule an appointment. It's been over a week and no one has contacted me. Sure, I could contact them again, but I shouldn't have to.

Fantastic experience: Very good staff

Fantastic experience: Very helpful, friendly staff in a large, clean building well located at Livernois and Long Lake

Fantastic experience: Got some maps very nice lady helped

Fantastic experience: Professional work!

Negative experience: Went to get international drivers license. Nice person at first until they tried selling me a membership renewal When I declined they were super rude. I won’t be going back here or renewing my AAA membership.

Fantastic experience: Excelente servicio al cliente

Fantastic experience: Matt Dinkins is the best sales person in the staff. If it wasn’t for him, I would not be using AAA.

Fantastic experience: I love having a place where I can and meet with th re staff live.

Negative experience: Membership fees are non-refundable, even if you cancel your membership. And once your affairs are settled with them, you will get true up bills for “policy changes during your coverage” even if it’s months after you have a zero balance. SCAM company

Fantastic experience: Great prices

Negative experience: Do not do travel anymore. What good is membership? Just another way to increase insurance cost.

Fantastic experience: Sue was an amazing help! She really knows her stuff!!! Was great working with her on my policy

Fantastic experience: Very helpful and provided me with various booklets of information.

Positive experience: We received what we wanted, however, the wait was excessively long. We sat there listening to everyone talk about personal business and laughing and not helping us.

Fantastic experience: I was so hesitant to call the 'Insurance Office' to update my coverage to my new vehicle. I have to say, I had the best customer service and the nicest person (Mary) help me. She made this so easy for me. Thank you Mary!

Fantastic experience: Took great care of me! Some of the general desk people are a little Woke

Fantastic experience: Great receptionist really reminds me of the old AAA offices just need to hire more agents so I csn be assigned to one!

Fantastic experience: Helpful staff and quick service

Negative experience: I have no problem with this branch. But please avoid agent Lisa Brady, she uses every little opportunity to increase your premium so that she can earn more, she is personally blocking me to opt-out Michigan PIP coverage after the reform. I then decided to email her to cancel the Auto policy, the worst thing is, she told me twice it was cancelled when I followed up with her. But I noticed that AAA still charges me money for my Auto Policy. I found out by calling AAA corporate that Lisa Brady never cancelled my Auto Policy! What a dishonest person she is! All in all, please avoid Lisa Brady, she is dishonest and greedy, which should not represent AAA image. I hope AAA corporate can see this and do something about it.

Fantastic experience: Deserted, we were the only customers

Negative experience: Horrible!!!!! Absolutely unprofessional. Somebody from there set up an appointment with me on a Saturday morning only to go there with the office being closed. I called and left a voicemail and nobody even had the decency to return my phone call and apologize.

Fantastic experience: 서비스 최고

Fantastic experience: Talked with Larry the manager and was able to get new agent assigned to me and and able to get new policy wrote reducing my rates by over 400 dollars

Fantastic experience: The best agent is Dottie Denell in the Troy office. Got me a the best rate and helped me through the whole process! Super friendly! Totally recommend her!!

Fantastic experience: Have been doing bussines for 10 years with AAA. Have no complaints

Fantastic experience: Very good and friendly service.

Positive experience: Good location

Positive experience: Customer service was good.

Fantastic experience: Professional

Fantastic experience: They were all very polite and professional. I explained what I wanted, and when I said I was concerned about construction and road closures, the lady immediately suggested the trip ticket, which would give me the info I needed. There was also no waiting, even though this office is in a busy part if Troy.

Fantastic experience: Excellent

Fantastic experience: The guys at the front counter area were very kind and helpful when I just dropped in about 30 mins before closing time. Gave me all kind of maps, guidebooks. Very welcoming and courteous!!!

Fantastic experience: Friendly and efficient place to visit. Dawn was very nice and helped me through what I needed.

Fantastic experience: Love my agent... Tuwanna❤❤❤

Fantastic experience: Friendly people

Negative experience: High prices and customer service that makes comcast look awesome.

Fantastic experience: Good efficient travel assistance.

Fantastic experience: So efficient! I needed a handful of maps to take us from Detroit to Virginia and was able to walk in and within five minutes have everything I need. AAA continues to be the trip support that you need. We have GPS and we have Google but it's always nice to have that map in your hand.

Fantastic experience: I was treated with respect the old fashion way face to face. The were efficient maybe tried too hard. Quote wasnt cheapest though but better coverage.

Negative experience: Giving one star or doesnt even deserve a star for the way we were treated. We were shock to find out that our insurance were terminated with out ANY notice.. we were driving with out insurance for two weeks bc our sales agent BRIAN RICE failed to inform us that if you do not renew your triple A membership.. your auto insurance will not auto renew itself! Apparently thats a perks of being a triple A member??(Which btw is complete BS) This was not mention when we sign up for this insurance!!!.He claims that even if he didnt mention during sign up...they sent out notification letter but i swear to God i did not see one in the mail, or there is no follow up at all. Luckily my husband called to find out why auto deduct didnt get deducted from our account. Otherwise we would have been driving with out insurnce with baby on board. We had no choice but sign up again and pay upfront cost. We ask Brian if he can reinstate our insurance but nothing was done. Once our 6 months is up.. we will definitely shop around for different home and auto insurance. Just a typical sales agent nothing matters but $$$

Fantastic experience: Went here to get my international driver's license and went smoothly as it could have gone. The receptionist was super nice and the rep at the counter was speedy to get me in and out.

Fantastic experience: Went for a travel agent. She was very helpful and everyone was very friendly!

Fantastic experience: If you visit this place for insurance, ask for Mr. Coyle. One of the best agents around, warm and welcoming.

Fantastic experience: Very helpful in planning trips

Positive experience: slow service

Fantastic experience: First time at this office and it won't be the last. The staff was great, loved the trip-tik and the helpful hints by the staff who had been to the park was... well, helpful. Plus the Universal Studios buy 2 days get 3 days tickets was a good surprise. I will be planning my next trip with AAA.

Fantastic experience: I had gone to pick up a few maps. Your staff was very helpful, courteous and nice. Keep up the good work.

Fantastic experience: Always quick, easy and polite service.

Fantastic experience: I went into the Troy office to get a little information on Minot, ND and make a reservation for one night in Duluth, MN. Very friendly people and by the time I left, I had road maps of the states I was going to be traveling in, including a detailed map of the U.P. in MI. They even had a visitors book about my home town of Aberdeen, SD!

Fantastic experience: Always come here to get maps and tour books. The service is quick and efficient.