AAA San Diego Insurance and Member Services

Experiencia positiva: The call center has had its message box full for 6 months now, so there's no way to make an appointment for this center However! I went in anyways and there was a lovely employee who helped me anyways and was very quick! I don't remember their name but the receipt says Employee #5L

Experiencia fantástica: I got there 11 minutes before closing and they hooked me up!

Experiencia negativa: AAA is a horrible service. I feel defrauded by AAA. So after decades of being a Premier RV member entitling me to a 100 mile tow I requested a 19 mile tow for an emergency condition. I called AAA and they referred me to a tow service that wished to bill me for service. Finally after 1 hour of hold time with AAA AND A THIRD supervisor they corrected the issue. Poor, poor, horrible service.

Experiencia negativa: No llaman cuando les haces una reclamación para arreglar algo de tu coche como prometen en menos de 24 horas. tienes que estar llamando tú e insistiendo. Cobrar la póliza lo hacen rápido

Experiencia fantástica: I did a walk-in for an international drivers permit. The check in line wasn’t too long in the afternoon on a Monday. It took about 5-7mins. I was told the wait time for my name being called will be 45 mins but I was called in 20 mins or lesser and the process was smooth and easy. Good customer service. You need 2 passport size pictures for the permit or you can get it clicked there. And your DL. Fee was 20$.

Experiencia fantástica: Great experience. They were friendly and attentive. Even went around and passed water out to customers on this hot Monday. I can tell the employees here care and are doing their absolute best they can do. Will continue to come here.

Experiencia positiva: Wait was relatively short and got everything done that I needed to.

Experiencia negativa: Super slow service. Feels like I walked into a senior living center. 2 people working and zero sense of urgency. Simple title transfer taking over 30 minutes of wait time with just 3 people ahead of me.

Experiencia negativa: This office sucks its ran down. The clerks here love to talk to people making wait time really long was told 20 mins that turned into a hour. Looks to be they take there sweet time. Go somewhere else if you vaule your time.

Experiencia negativa: The Claremont Dr office is just not as efficiently ran as the rancho San Diego office so I was real disappointing took me 2 hours to do something would have taken me 5 minutes in rancho San Diego, God bless you all and have a great day

Experiencia negativa: Waited for 45 minutes as people were getting served ahead of me. Horrible customer service at this location!

Experiencia negativa: The worst experience!! Make sure to get lube included in your quote and read the fine print.

Experiencia negativa: Takes longer than the DMV at this point. Hire more people.

Experiencia negativa: such unacceptable service! wait on the phone and get told to lv a msg that will be returned at the end of the day! after decades of loyal membership!

Experiencia fantástica: Helpful and nice staff

Experiencia negativa: Terrible service ever !!!! Went to this office today for the first time and never again !!!! The line was long, once you get to the front desk the young lady decides if your issue could be dealt with her quickly or not. In every other AAA office the person in the front desk only channels people to insurance or DMV !!!! But in this office is not like that SHE HAS TO DEAL W EVERYONE’S NEEDS so I could not get help w a DMV issue because she decided I had to wait 30 Days for my car registration copy that I needed w out even asking me for my name or checking in The computer. Lazy and NO problem solving skills LACK OF SERVICE !!!!!!!!!!! Waist of time

Experiencia negativa: Very rude dmv teller!!! Was waiting in line a person walked in and skipped in front 3 people..including myself!!! Very unprofessional!!!!

Experiencia negativa: My insurance renewal came up and my rate is 40% higher than last year, I called to inquire and was told nothing has changed on my driving record but the reason for the rate increase is that "the cost to repair cars and the cost of medical bills has increased". I could understand a slight increase with that as the excuse but 40% is just plain greed.

Experiencia fantástica: Much easier going to AAA instead of the DMV for auto registrations and Title changes, etc.

Experiencia fantástica: Outstanding service. I waited a little while for my notary needs and Araceli waived my fee. Staff were very helpful and accommodating to everyone waiting for their needs.

Experiencia fantástica: Prompt & efficient when not crowded. Sometimes a wait.

Experiencia fantástica: Young man with long blond hair was very professional yet sweet. He was helpful and explained process of new ownership of car and I'll be getting new pink slip for my new car. He removed old license plate and installed my personalized plate on my car. He was quick, precise and well informed about his job . Thank you young man with long blond hair At the 4973 Clairmont dr. Auto insurance. I wish had remembered your name. 99 mercedes convertible, black, Lic plt. GOMITZIE Thank you Tish Martinez

Experiencia fantástica: Fast friendly service for my auto registration. I was in and out in less than 5 minutes.

Experiencia negativa: AAA is closed on 1/2/23.

Experiencia fantástica: Got me in and out real soon Better and faster than the DMV

Experiencia fantástica: We were needing notary services and they fixed us right up. Fast and friendly service!

Experiencia fantástica: Very nice personnel at this location! The DMV system was down (not their fault) and my business was DMV related.... waited for about 45mins and when it came back up they got me hooked up and out of there in not time flat!

Experiencia negativa: Unresponsive agent. So disappointed in the customer service. Will cancel AAA as soon as I get some other quotes.

Experiencia negativa: AAA auto Insurance company is very bad, the custimer service people on the phone are rude, the auto Insurance prices are very hight and they increasse the price every time. They say simething about the clame and they report a different thing without letting the person know. Very bad Insurance.

Experiencia fantástica: Maggie was super helpful!! Helped with my registration, change of address, title transfer, and the AAA trade in program! So much quicker and easier than a trip to the DMV.

Experiencia fantástica: I came to the branch to do my REAL ID, and it seriously took less than 5 minutes. Everyone was so kind and efficient that I was shocked how easy everything was. You guys rock!!

Experiencia negativa: they close at 1pm not 2pm on saturday. and you can’t get anyone on the phone

Experiencia fantástica: Your driver Ira helped me this evening when I got a screw stuck in my tire. I could tell that he’s passionate about his job and helping people in any way he can. There’s people that do this just for a paycheck and then there’s Ira. He really went above and beyond to make sure I was taken care of and could safely get home.

Experiencia fantástica: I don’t often write reviews but I was amazed by how genuinely friendly and helpful the employees of this location were to us. If you have an automotive need that AAA can help with, i cannot recommend going here enough. You will save yourself from potential chaos of the DMV and not feel agony when filling out paperwork!

Experiencia fantástica: Needed a route 66 map and sure enough, they had one. Short wait. Very helpful staff.

Experiencia fantástica: I love AAA always reliable and professional

Experiencia negativa: Insurance representatives are simply "order takers", they have no insurance knowledge. Dissatisfied. Management was no better, just more adamant in their... opinions.

Experiencia fantástica: Have been with AAA for 14 yrs always been there when I need them!! Fast ans and Courties!! Love AAA!! I have had and still do service with AAA!!!

Experiencia negativa: I stepped in to the office at 4.45pm and checked in. The lady who assisted me let me know that they close at 5pm and she could not promise that they would be able help me with dmw services before 5pm. To be frank i was told there were 4 people waiting ahead of me but i was not told that first people on that line have been waiting for 82 minutes. Even dmw Does not let people wait that long. LOL There was no one waiting outside and lets be honest no one waits 82 minutes for a basic service. And if you keep your customers waiting that long, you are not on the right path.. I was going on a 3 weeks vacation the next day and i asked them if they could help me with the paperwork. The answer was no. I understand that but at least don’t send people messages with 20 mins wait time and then keep them waiting 2 hours… Just tell everyone 3 hours wait so people don’t wait for you under the sun 20 minutes like me.. As a 6+ year aaa member, i would love to get some help. I pay almost $200 for your premium services a year. And the service that i got from your Clairemont office staff was not even close to premium. They should at least hear me out and try to help me. They were super ready to close exactly at 5.00pm. And I felt unappreciated. Thank you staff hope you will enjoy your friday evening..

Experiencia fantástica: Easy, efficient and an excellent clerk who quickly took care of my DMV application for a temporary handicap permit.

Experiencia positiva: Very organized and friendly

Experiencia negativa: Unable to speak with a human when calling this office. Horrendous customer service. Just wanted to ask a simple question.

Experiencia fantástica: Great service!

Experiencia positiva: Long wait, but friendly service. Way better than DMV

Experiencia fantástica: Gotta love AAA!

Experiencia fantástica: Best kept secret: you can do a bunch of DMV business here. Helpful, friendly, and knowledgeable staff. Conveniently located near stores and amenities.

Experiencia fantástica: I can honestly say I love AAA and the dmv service they offer is always fast, easy, and the employees are friendly and funny at times.

Experiencia positiva: Ok

Experiencia positiva: Im ALL about AAA and their services they offer that allow me to skip a DMV visit. This office is the only one I've ever visited seeing as how it's in my neighborhood. Sometimes I have to wait a little longer than I would like but seeing as how my alternative is the DMV, I'll gladly wait here. Service has always been acceptable

Experiencia negativa: This review is for roadside service, not the office. Called in for help with dead battery. Rcvd text confirmation that truck was dispatched. Never showed. Rcvd no communication. Paying for a premium membership too. UPDATE: Truck finally showed at 3am (initial call was placed at 10pm ). So added one star for that, but still surprised I did not receive any communication from AAA indicating this was going to be an all night thing.

Experiencia fantástica: This was the best visit yet. I got checked in quickly. The wait for the person needed was shorter than expected. And Maggie was a gem. She explained things to me thoroughly, and with a smile. Maggie answered all my questions. I left feeling happy, and confident that I got the best help ever.

Experiencia fantástica: Opened on time and my agent was very nice and happy.

Experiencia fantástica: Good

Experiencia fantástica: Always super fast and always easy.

Experiencia fantástica: XLNT!!!

Experiencia fantástica: Maggie! Super helpful! Thank you!

Experiencia fantástica: Real pros at vehicle transfers

Experiencia fantástica: AAA the only way to go if you are not a member check it out, from towing etc to D M V services plus more I am a member for over 40 years

Experiencia fantástica: In and out quickly. Except for driver's licenses I come here for all my other needs.

Experiencia fantástica: I lost my insurance card, so went and had them print me out a new one, which they did pretty quick.

Experiencia positiva: I like it because I dont have to go to the DMV. It's worth every penny just for that.

Experiencia positiva: Ok

Experiencia fantástica: Always takes care of me and makes my transactions painless.

Experiencia fantástica: Very good customer service, fast and efficient. Price is right.

Experiencia negativa: Took forever!!!

Experiencia positiva: Covid-19 operations, you must check in at tent in front of main office. You will wait outside and until called. DMV services wait very long. I received courteous well-informed help. Due to covid-19 operations recommend you go early.

Experiencia negativa: Why wait at the DMV for hours when you can do that at AAA! Oh don’t worry, it’s not free like at the dmv, you get to pay them annually!

Experiencia fantástica: Robert took excellent care of my 1 ton commercial van as always. I drive 45 min. Out of my area because I trust his opinion and high standards. A straight shooter.

Experiencia fantástica: Excelente atencion Solamente que necesitas tener membresia Pero si lo piensas el costo de membresia lo paga un solo servicio de tantos que te ofrecen.

Experiencia fantástica: Always top notch customer service and pretty fun CALI VIBES Shout out to Tyson, Mike and all those making life easier!!!

Experiencia fantástica: I want to take this time to recognize the excellent service that I received today by Luis Noriega at your Claremont branch office. Thank you !!!

Experiencia negativa: Very poor customer service especially from the DMV "auditor " who is extremely problematic and rude. Also, other issues I've had here are duplicate charges, mishandling of DMV related paperwork, and misinformation. I went to the Mission Valley Hotel circle and within 5 minutes they solved all my problems. Clairemont is just not a good location & unfortunately mainly because of the people who work there.

Experiencia fantástica: Brag about Aaa to everyone recommended to everyone

Experiencia positiva: Would have been 5 stars, but it was a little over done on the covid fear!!

Experiencia fantástica: NEVER GO TO THE DMV AGAIN--BEST $75 A YEAR I HAVE EVER SPENT---GET TRIPLE A, AS ITS BEST TO HAVE IT BEFORE YOU NEED IT AND WISH YOU HAD IT. JUST THE DMV SERVICES MAKE IT A GREAT VALUE AND IT WILL HELP YOU KEEP YOUR BLOOD PRESSURE DOWN AND A FULL HEAD OF HAIR YOU CAN'T GET WITH THE DMV.

Experiencia negativa: Run away! They don’t know what they doing.

Experiencia positiva: Used travel section. Cindy was very knowledgeable

Experiencia fantástica: The best customer experience I've ever had Thanks, Vanessa.

Experiencia fantástica: Lizette was awesome person very professional ...

Experiencia fantástica: Very professional and efficient!

Experiencia fantástica: Great experience plus they take credit cards now. Nice policy change

Experiencia negativa: You pay to have fast dmv services, get here and it takes 1 hr just to do a transaction that took the rep 4 minutes to do. 1 hr wait with 2 persons in front of me. Iam not exaggerating the wait, took my whole lunch hour. Why pay for fast service when you can go to the dmv wait the same amount of time for free.

Experiencia fantástica: They were fanominal. We had to transfer and register a car from Illinois to California. We accomplish this in a little over an hour. The DMV would have taken for ever .

Experiencia fantástica: Always good

Experiencia fantástica: Misty helped me with my application of insurance. As far as I know, AAA is the only insurance company I know that sends dividends to their customers. Great company.

Experiencia positiva: Need better accommodations for seniors. 90 to 95° weather is no place for some people over 70 years old to be standing for an hour in line

Experiencia fantástica: Notary service great and priced right. Thank you.

Experiencia fantástica: They are the best now are even better than DMV there's not much of a waiting time but you must be a member they can take care of just about any DMV issues that you need I will never go to DMV again not when I have to AAA.

Experiencia fantástica: Love that I can do nearly everything here. Mr. Wethers is super sweet.

Experiencia fantástica: Outstanding customer service as always

Experiencia fantástica: Friendly staff, knowledgeable employees, nice office, I wish they will handle driver license in the future because DMV is not kind or being professional like AAA office

Experiencia fantástica: Awesome service. Love doing business here.

Experiencia fantástica: 50 minute wait. Once inside, service was fast, smooth and very friendly.

Experiencia fantástica: So much better than dealing with the DMV! The annual membership fee is a real bargain.

Experiencia fantástica: Extremely helpful and quickly dispatched to your location. All the tools for every issue and parts for replacement. Definitely a life saver!

Experiencia fantástica: AAA is the best 4 DMV services. I was in and out in less than 10 minutes to register a vehicle

Experiencia fantástica: Great waiting system, not long wait times, quick in and out! Got everything done quick and easy!

Experiencia negativa: Waiting hour and half then they ended up closing never got helped will never come back too this location

Experiencia fantástica: GREAT SERVICE EVERYTIME

Experiencia negativa: I was told they would let me know when I could go in. They told me to wait in the car, while I was waiting in the car I saw everyone going in and I never got informed to go in. 20 min later I got up and went to the door and just went in, I waited in line again and was helper after everyone. Then when I set down with the lady to talk about my insurance she was I. No mood to answer my questions about the benefits of having AAA. She gave me a flyer and said here you can find your benefits. (Horrible service) I regret having AAA I am actually now thinking about switching.