AAA Troy

Experiencia negativa: I went into this location, ended up. Wind the wrong location, the girl at the reception desk was so rude, no help As to where the place I was supposed to go to. Just plain rude. Based on that I would never go to that office again. Need training for customer service at that location!

Experiencia fantástica: Took our passport photos but the post office would have been cheaper.

Experiencia negativa: Very bad experience!! High prices and bad customer service.

Experiencia fantástica: Denise was very helpful and pleasant with international drivers license, and Malinda had good cruise info.

Experiencia negativa: They have terrible front desk service. I needed an international drivers license and they stopped that service at 5:00 pm even though they close at 5:30pm. I walked in at 5:02 and they can’t help me because their policy is more important than customer service;and I’m a aaa member. Guess which membership I will not be renewing.

Experiencia fantástica: Very nice people really helpful

Experiencia fantástica: Front door was logically placed but not according to a shopping mall. They are on the outside corner, outlot. People were all friendly. Surprised not at all crowded. I went for passport photos but this place is full service. Recommend.

Experiencia negativa: Absolute nightmare AAA office reps, especially B.R. My proof of home insurance was not submitted digitally to my home mortgage. Ended up with two home insurances payments! Honestly wish people would take responsibility and realize that most companies require everything digitally not mailed. I am livid and called AAA corporate to try to figure this all out when my individual agent could not assist.

Experiencia negativa: I had a terrible experience with this AAA insurance agent called abul azad. After I was in an accident, I tried calling him over 100 times, but he never answered. I even contacted the office, and they kept making excuses, saying he was “too busy” to take my call. I was left to handle everything on my own, which was incredibly stressful and mentally exhausting. Then, after I finally dealt with the situation myself and decided to cancel my policy, he suddenly called me acting completely clueless and asked if I wanted to renew my policy. When I refused, he kept playing dumb and asking why, as if he had no idea what had happened. This agent is completely unprofessional, unresponsive, and clearly doesn’t care about his customers. If you ever need actual help, don’t expect him to be there for you. Do yourself a favor and take your business elsewhere!

Experiencia negativa: Very unfriendly tall man working in the front. I came in there to ask questions about transportation abroad and I was going to ask about activities and other trips but I didn't get the chance due to his condenseding attitude. He told me it would be a waste of the travel agents time to talk to me and I would not give them enough commission because I already booked the hotel online. I even offered to pay for any fees or for any services and it still was not enough to get some simple questions answered. He said that I'm on my own because I didn't come in to book every aspect of my trip through them at first. You know, if this was a pleasant interaction I may have booked future trips with this agency but I will not do that in the future. This could have been opportunity to build a clientele. This is how you lose future customer with bad service from the get go and a bad attitude. The man in the front is not equipped to work in customer service.

Experiencia negativa: No one answers or returns calls. Closes before closing time.

Experiencia negativa: As soon as I walked in I felt unwelcomed by the gentleman at the desk. He was not friendly as I had asked him about some maps. I knew what maps I had in the past and hope to get some replacements for a road trip. He was short and seemed bother by my requests. I still need another map I discovered after I left, but I won't be going back to this AAA office. I've been here in the past and other family members have mentioned they also have had a negative experience in this office with other employees in other departments. If you are going to hire someone to greet members as they walk in, you should highly consider who is representing not only AAA but this location. As a manager of Retail Operations, this guy would not be at the front. As members we pay a fee to be a part of this association. so please hire people who value us as we pay for you to work there.

Experiencia negativa: Ignored my appointments and emergency service requests for days. Booked me appointments and rescheduled them HOURS earlier and later without any notice. Completely unreliable and totally undermines the AAA promise. Disappointing.

Experiencia negativa: Try to get something taken care of that my mom has been paying for for 5 or 6 years she has no answer for me total rude woman up front she should be fired immediately

Experiencia fantástica: Full service office for AAA members. Get all insurance questions answered, full AAA Travel services, and of course all the maps you could ever need, if you are so inclined.

Experiencia fantástica: Got my international driver permits here quickly after I brought in my own passport photos.

Experiencia negativa: Poor service

Experiencia fantástica: Fast service for getting passport pics. Everyone was nice and pleasant to work with.

Experiencia negativa: I am currently writing this as I wait for my buddy to come bring me a breaker bar. The breaker bar for civics are TINY therefore I cannot break the lugs to put on a spare.I called AAA with my membership info and what not I called at 5:57 and they estimated 7:25 however it is now 9:12 I haven’t canceled the call yet and still as I write nothing from AAA- I’d recommend AAA if you feel like waiting ATLEAST 2x the time they estimate for something simple.

Experiencia fantástica: Great customer service!

Experiencia fantástica: Great people to work with. Always answer the phone and willing to assist. Definitely recommend this group!!!

Experiencia fantástica: Very helpful, we updated our membership and booked a cruise, painless and even fun!!

Experiencia fantástica: The Staff was very helpful.

Experiencia negativa: I used the online option to schedule an appointment. It's been over a week and no one has contacted me. Sure, I could contact them again, but I shouldn't have to.

Experiencia fantástica: Very good staff

Experiencia fantástica: Very helpful, friendly staff in a large, clean building well located at Livernois and Long Lake

Experiencia fantástica: Got some maps very nice lady helped

Experiencia fantástica: Professional work!

Experiencia negativa: Went to get international drivers license. Nice person at first until they tried selling me a membership renewal When I declined they were super rude. I won’t be going back here or renewing my AAA membership.

Experiencia fantástica: Excelente servicio al cliente

Experiencia fantástica: Matt Dinkins is the best sales person in the staff. If it wasn’t for him, I would not be using AAA.

Experiencia fantástica: I love having a place where I can and meet with th re staff live.

Experiencia negativa: Membership fees are non-refundable, even if you cancel your membership. And once your affairs are settled with them, you will get true up bills for “policy changes during your coverage” even if it’s months after you have a zero balance. SCAM company

Experiencia fantástica: Great prices

Experiencia negativa: Do not do travel anymore. What good is membership? Just another way to increase insurance cost.

Experiencia fantástica: Sue was an amazing help! She really knows her stuff!!! Was great working with her on my policy

Experiencia fantástica: Very helpful and provided me with various booklets of information.

Experiencia positiva: We received what we wanted, however, the wait was excessively long. We sat there listening to everyone talk about personal business and laughing and not helping us.

Experiencia fantástica: I was so hesitant to call the 'Insurance Office' to update my coverage to my new vehicle. I have to say, I had the best customer service and the nicest person (Mary) help me. She made this so easy for me. Thank you Mary!

Experiencia fantástica: Took great care of me! Some of the general desk people are a little Woke

Experiencia fantástica: Great receptionist really reminds me of the old AAA offices just need to hire more agents so I csn be assigned to one!

Experiencia fantástica: Helpful staff and quick service

Experiencia negativa: I have no problem with this branch. But please avoid agent Lisa Brady, she uses every little opportunity to increase your premium so that she can earn more, she is personally blocking me to opt-out Michigan PIP coverage after the reform. I then decided to email her to cancel the Auto policy, the worst thing is, she told me twice it was cancelled when I followed up with her. But I noticed that AAA still charges me money for my Auto Policy. I found out by calling AAA corporate that Lisa Brady never cancelled my Auto Policy! What a dishonest person she is! All in all, please avoid Lisa Brady, she is dishonest and greedy, which should not represent AAA image. I hope AAA corporate can see this and do something about it.

Experiencia fantástica: Deserted, we were the only customers

Experiencia negativa: Horrible!!!!! Absolutely unprofessional. Somebody from there set up an appointment with me on a Saturday morning only to go there with the office being closed. I called and left a voicemail and nobody even had the decency to return my phone call and apologize.

Experiencia fantástica: 서비스 최고

Experiencia fantástica: Talked with Larry the manager and was able to get new agent assigned to me and and able to get new policy wrote reducing my rates by over 400 dollars

Experiencia fantástica: The best agent is Dottie Denell in the Troy office. Got me a the best rate and helped me through the whole process! Super friendly! Totally recommend her!!

Experiencia fantástica: Have been doing bussines for 10 years with AAA. Have no complaints

Experiencia fantástica: Very good and friendly service.

Experiencia positiva: Good location

Experiencia positiva: Customer service was good.

Experiencia fantástica: Professional

Experiencia fantástica: They were all very polite and professional. I explained what I wanted, and when I said I was concerned about construction and road closures, the lady immediately suggested the trip ticket, which would give me the info I needed. There was also no waiting, even though this office is in a busy part if Troy.

Experiencia fantástica: Excellent

Experiencia fantástica: The guys at the front counter area were very kind and helpful when I just dropped in about 30 mins before closing time. Gave me all kind of maps, guidebooks. Very welcoming and courteous!!!

Experiencia fantástica: Friendly and efficient place to visit. Dawn was very nice and helped me through what I needed.

Experiencia fantástica: Love my agent... Tuwanna❤❤❤

Experiencia fantástica: Friendly people

Experiencia negativa: High prices and customer service that makes comcast look awesome.

Experiencia fantástica: Good efficient travel assistance.

Experiencia fantástica: So efficient! I needed a handful of maps to take us from Detroit to Virginia and was able to walk in and within five minutes have everything I need. AAA continues to be the trip support that you need. We have GPS and we have Google but it's always nice to have that map in your hand.

Experiencia fantástica: I was treated with respect the old fashion way face to face. The were efficient maybe tried too hard. Quote wasnt cheapest though but better coverage.

Experiencia negativa: Giving one star or doesnt even deserve a star for the way we were treated. We were shock to find out that our insurance were terminated with out ANY notice.. we were driving with out insurance for two weeks bc our sales agent BRIAN RICE failed to inform us that if you do not renew your triple A membership.. your auto insurance will not auto renew itself! Apparently thats a perks of being a triple A member??(Which btw is complete BS) This was not mention when we sign up for this insurance!!!.He claims that even if he didnt mention during sign up...they sent out notification letter but i swear to God i did not see one in the mail, or there is no follow up at all. Luckily my husband called to find out why auto deduct didnt get deducted from our account. Otherwise we would have been driving with out insurnce with baby on board. We had no choice but sign up again and pay upfront cost. We ask Brian if he can reinstate our insurance but nothing was done. Once our 6 months is up.. we will definitely shop around for different home and auto insurance. Just a typical sales agent nothing matters but $$$

Experiencia fantástica: Went here to get my international driver's license and went smoothly as it could have gone. The receptionist was super nice and the rep at the counter was speedy to get me in and out.

Experiencia fantástica: Went for a travel agent. She was very helpful and everyone was very friendly!

Experiencia fantástica: If you visit this place for insurance, ask for Mr. Coyle. One of the best agents around, warm and welcoming.

Experiencia fantástica: Very helpful in planning trips

Experiencia positiva: slow service

Experiencia fantástica: First time at this office and it won't be the last. The staff was great, loved the trip-tik and the helpful hints by the staff who had been to the park was... well, helpful. Plus the Universal Studios buy 2 days get 3 days tickets was a good surprise. I will be planning my next trip with AAA.

Experiencia fantástica: I had gone to pick up a few maps. Your staff was very helpful, courteous and nice. Keep up the good work.

Experiencia fantástica: Always quick, easy and polite service.

Experiencia fantástica: I went into the Troy office to get a little information on Minot, ND and make a reservation for one night in Duluth, MN. Very friendly people and by the time I left, I had road maps of the states I was going to be traveling in, including a detailed map of the U.P. in MI. They even had a visitors book about my home town of Aberdeen, SD!

Experiencia fantástica: Always come here to get maps and tour books. The service is quick and efficient.