Dream Vacations

Fantastic experience: I had an absolutely wonderful experience working with my travel advisor Diana Acosta. She took care of every detail with such thoughtfulness and efficiency, making the entire process smooth and stress-free. From the very beginning, she was attentive to my needs and preferences, ensuring that everything was perfectly tailored to what I was looking for.What really stood out was her availability and responsiveness…no matter how many questions I had, she was always quick to reply with clear, helpful answers and great suggestions. Her knowledge, professionalism, and genuine care made me feel completely confident and well taken care of throughout the entire trip planning process.She went above and beyond to make sure everything was perfect and it truly made a difference in my overall travel experience. I wouldn’t hesitate to recommend her to anyone looking for a reliable, detail-oriented, and dedicated travel advisor. I will definitely be booking with her again in the future! Thank you for everything Diane.

Fantastic experience: Dreams Vacations made my Las Vegas trip amazing! Everything went smoothly, from the travel to my great hotel stay, great choice!, and they took care of all the details so I could just enjoy. I had such a great time and can’t wait to plan my next getaway with them!

Fantastic experience: We have been part of the CruiseOne/Dream Vacations family since 1995 and have always been supported and treated like family. We have a strong franchise network and a lot of tools at our disposal because of our hardworking headquarters staff.

Negative experience: Worst time of our life. My wife ,my daughter and I purchased a vacation package to Hawaii at NCL ..NORWEGIAN CRUISE LINE ..We paid $10,000 plus ,,We Asked the Sales rep if my husband will available to sail with out green Card ,,The dream vacation agent told us that Only he needs was his Driver licensed ,because the cruise only sails around USA territory ,omg we travel To that beautiful and Paradise of Hawaii..and as soon as We arrived there ,the CRUISE LINE TOLD US ,,,my husband won’t be available to sail ,because ,he Don’t have his green CARD .this was the results of the Wrong Information the Agency gave us to US,,,this DREAM VACATIONS S THE WORST AGENCY could exist in the WORLD...please be advised ..Now I have to paid for all legal Fee and get a lawyer to help me to get all my Money ,,,Back than THE Cruise LINE WANT TO KEEP, Because again all the Wrong Information the Agency DREAM VACATIONS gave to US..BE AWARE DREAM VACATIONS ARE SCAMMERS!

Negative experience: Similar to the previous reviewer (Todd), my parents were promised $400 of OBC for their Disney cruise. Once they arrived on the ship, they only had a $200 credit applied to their account; despite having an email for Carrie Volpe confirming the $400 OBC. Since the cruise in June, we have not had any success in having this rectified. This is a pretty clear cut case. Update: I sent their email confirming the OBC months ago and still no response...I won't be using their services again.

Negative experience: We booked a Cruise with the online attachments popping up toll free number: dream vacation. We thought it was an MSC agent we will get to but realise a few days later it was a private agent. Anyway we explained very cleary what was our life style, our expectations for this vacation: relaxing, service, food, scenery, disconnect, dolce vita and farniente. We also detailed our routine to nap in the afternoon. That we wanted to get a balcony to do so, away from the crowds. We also expressed that we never cruised before, that we were afraid of this feeling of "Carnival partygoers" we heard about. Kenneth Lebeau had a beautiful voice and seemed to have listened carefully and gracefully to my little chat dor him to target us. We kept asking advice and to secure our choice, since we always book vacation at the last minute and never have time to do extended researchs. He mentioned he just came back from a MSC cruise. That besides the food was not the best that the MSC had the type of product we would enjoy. ( TRAVEL agents are the experts of vacation and know better...we were wrong). First of all, once we booked and paid, we tried to call him back, several time, on the number he gaves us, with no success. Secondly, as soon as we boarded and tried to deal with this no man' s land Front of the house on board ( 29 hours to speak to a human), and that we realized that our large patio with long chairs and that our suite wtith space we paid for was a trap ( obstructed view, no long chair, a room superficie equivalent to a regular balcony room for $1000 in our disfavor) we tried to call him. Again the number we had did not work, and we left another messages. Finally we wrote him a mail on board, ( we bought WI-FI to do that). Next evening we got an answer. He was sorry that we did not enjoy our Fake suite, Fantastica. So here is our questions: are home travel agent job duty is to book and disappear? Are the reason to become a travel agent, only for the discounts you get on travel for you and your family with the perk to make some side money? Are travel agents existing only to benefit to becoming the opportunity to go on industry-sponsored “fam” or familiarization trips? It takes a special person to succeed as a travel agent, to understand what will fit your clients the best. Now we know by our $6000 experience, that MSC cruise line is a mass vacation cruise, with no service, with rudness packages, highway cafeterias, (Arby's food is a gourmet restaurant compare to them), an absent management, and a 1000 employees dealing with ultra music type of customers (Employees are the only to deserve a medal they are left alone with trashy behaviors all day, and no managers to come forward). Entertainment was a homeschool, end of the year show, this boating experience was our WORST vacations. The ship and surroundings are beautifuls. The rest was just ugly, rude, irrelevant. We spent $ 2600 on board (2 massages food and drinks to try to get a feel of service and avoid the awfull cantine and escape our pre booked fake suite at $ 2900). We decided to get diner at the specialty restaurant's every night to have at least a little feel of what service is. The only part of the boat having the decency of supplying a form of hospitality standard. We met on the trip, a private agent on the boat She told us she hated her fisrt cruise with them and that they gave her vouchers to compensate her fisrt trip. She told us that this cruise experience was even worst than the first one ! She also mentionned that from the online agents, do this job, not as full time practising. That they were just doing that for additional pocket money, is this true? Is this what dream vacations does? She also told us that she that it was our travel agent to voice out for their clients and deal with the cruise line authority's. What happen to that part of the duties? Is dream vacation is going to represents us? Dealing with complaints or refunds (not one of the perks)someone's got to do it.

Fantastic experience: My travel Agent Mara is the best! Queen of Travel!

Fantastic experience: We just opened a franchise! Love it!